Thank you for contacting MSN Hotmail. With the help of the detailed troubleshooting information you have provided, we have determined that the message in question has been blocked by an MSN Hotmail filter deployed to stop unsolicited e-mail. Like many other e-mail service providers, MSN Hotmail uses filtering methods to stop unsolicited e-mail. Consumers have told us that stopping unsolicited e-mail is a top priority and because our #1 goal is pleasing our customers, we are employing technology that helps protect them from unsolicited e-mail. We understand that it is important to you that you be able to send e-mail to users of the Hotmail service. We are looking at solutions that would specifically allow legitimate marketers to better identify themselves to us, but we are not able to announce anything at this time. For more information regarding Microsoft’s Anti-Spam Policy, including technical standards and required documentation, see:
http://privacy.msn.com/anti-spam/
http://advertising.msn.com/adproducts/Email_TechStd.asp
http://advertising.msn.com/adproduct...l_BulkDupe.asp
For more information regarding the Terms of Use for Microsoft’s MSN Hotmail service, see
http://privacy.msn.com/tou/.
Microsoft operates its proprietary computers and computer networks, its e-mail services, MSN, MSN Hotmail, MSN Internet Access, MSN TV, and other related Web sites and Web pages (collectively, the “MSN Services") for the personal and non-commercial use of its members and customers. Use of the MSN Services is governed by specific Terms of Use and Notices associated with each of the MSN Services.
Microsoft prohibits the use of the MSN Services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail (“Spam”). You may not use any MSN services to send Spam. You also many not deliver Spam or cause Spam to be delivered to any of Microsoft’s MSN Services or MSN customers.
Microsoft maintains computer equipment in Washington and California (among other states), and unauthorized use of the MSN Services will lead to use of equipment in these states. Unauthorized use of the MSN Services in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil and criminal penalties against the sender and those assisting the sender, including those provided by the Computer Fraud and Abuse Act (18 U.S.C. §1030, et seq.); the Washington Unsolicited Electronic Mail Act (R.C.W. 19.190.010, et seq.); and California Business & Professions Code §17538.45 and other state and federal laws.
