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Welcome to Rackspace Managed Hosting! Your configuration has been built
to your specifications by the Rackspace Team and is now online.
PLEASE DO NOT DELETE THIS MESSAGE as it includes passwords and usernames
that you may need to refer to later.
To ensure that you always speak with someone familiar with your account,
we have created a Fanatical Support(TM) Team dedicated to your account.
This team includes your Account Manager, Systems Administrators, Network
Specialists, Security Specialists and Billing Specialists, all of whom
will be more than happy to help you in any way possible.
Your Account Manager is your primary point of contact at Rackspace. Your
Fanatical Support Team will deal primarily with technical issues with
your server, while your Account Manager will handle your equipment
upgrades, changes to your account details, and any billing issues you
may have. Your contacts are:
Fanatical Customer Care Team: Team H
Account Manager: Alexander Gomez
You can contact your Fanatical Customer Care Team by either calling the
phone numbers listed below or by submitting a support ticket via
my.rackspace.com. Within the week, you will be contacted by your
Account Manager who will explain some of the basics of hosting with
Rackspace and answer any questions you may have. We call it Rackspace
101!
Account Information
To expedite your calls, please your customer and server numbers handy
when calling your Account Manager or your Fanatical Support Team.
*Your customer number: 26278
Server Login Information
Server Number 47153
* Server name: db.saudi4host.net.sa
* Primary IP address: 69.20.67.78
* Unique webmin port: 11690
* Primary username: aaisarho
* Primary username password: VwGAp86
* Root password: 6WWNKDP
* Additional IPs:
RackWatch Platinum
Server Number 47154
* Server name: web1.saudi4host.net.sa
* Primary IP address: 69.20.67.79
* Unique webmin port: 21797
* Primary username: aaisarho
* Primary username password: Bc9bvhK
* Root password: HM78KKE
* Additional IPs:
You have been assigned the additional ips below. If you need assitance
configuring these ips on your server please contact our Support
Department
Additional Ips Assigned:
69.20.79.215
RackWatch Basic
Server Number 47155
* Server name: web1.saudi4host.net.sa
* Primary IP address: 69.20.67.80
* Unique webmin port: 42299
* Primary username: aaisarho
* Primary username password: hPWgAGe
* Root password: N43sHBP
* Additional IPs:
RackWatch Platinum
For more information about the software included on your server and how
to remotely administer your server, please visit the KnowledgeBase on
my.rackspace.com.
MyRackspace Portal
My.rackspace.com is our free, all-encompassing customer portal that
allows you to monitor your servers, communicate with your Fanatical
Support Team, and interact with other Rackspace customers in a variety
of forums. Log in to:
* Manage your Rackspace accounts
* Monitor your servers
* Manage your DNS
* Browse the KnowledgeBase to find answers to frequently-asked questions
* View your bandwidth usage statistics
* Visit the Security Portal for the latest information on security
threats
to your OS - and how to patch them.
A few specific articles of interest to new customers are:
* Remote administration of Windows servers
[https://my.rackspace.com/kb/kb.artic...ticle_id=11296]
* Windows automatic updates
[https://my.rackspace.com/kb/kb.artic...ticle_id=11620]
* Remote administration of Unix servers
[https://my.rackspace.com/kb/kb.artic...id=031119-0003]
* RedHat Enterprise Linux resources
[https://my.rackspace.com/kb/kb.artic...id=031119-0002]
* Remote administration of Plesk servers
[https://my.rackspace.com/kb/kb.artic...ticle_id=11622]
* Managing your DNS using the Rackspace DNS servers
[https://my.rackspace.com/kb/kb.artic...id=991219-0021]
* Administering your own DNS
[https://my.rackspace.com/kb/kb.artic...id=991219-0180]
What We Support
We have created a comprehensive document called "What We Support", which
highlights our core services that will be FREE to you as one of our
customers. You will also find a list of services we provide on a fee
basis. Be sure to bookmark this URL:
http://www.rackspace.com/support/sphere_table.php
Rackspace has worked hard to earn the trust of customers around the
globe and we are confident that we can earn yours. If at any time you
would like to speak with someone about how we can improve the service
you are receiving, please contact your Account Manager (Alexander Gomez)
at 210-892-4025 x1284.
Thank you for choosing Rackspace Managed Hosting!
Team H
Rackspace Managed Hosting
(US) +1 210 892-4030 (UK) +44 20 8897 4693
(US) 800 961-4454 (UK) 0800 587 2306
