this seems to be a NEW release - dated 21.08.2007 - of the
same version nbr - 3.11.01 - of Kayako SupportSuite. i cant
see any changes, but i havent had time to look closely either.
would be nice if you reported any changes found on this,
compaired to earlier release with same ver nbr
Our flagship support product SupportSuite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.
- Key features of SupportSuite include:
- Clean and intuitive AJAX based interface
- Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications
- Reliable live chat seamlessly through a client's web browser
- ViewShare to share a desktop view with a client via their web browser
- Integrated VoIP (SIP) functionality
- Robust SLA management, work schedules and escalation pathways
- Teamworking features for creating and sharing events, tasks and contacts
- Detailed reports and analysis
- Synchronization with Microsoft® Outlook®
- Integrate and synchronize with a Windows Mobile® device
طبعاً لآ يخفى عليكم سكربت الدعم الفنـي الشهير والأن جلبـته لكم منزوع الكود بأخر اصدار متوفر له
الأسكربت رائع جداً وأحلـى مافي الأمر انه لديـنا بالتعريب الخاص به
Down Load Script Down Load Lang
سيتم تغيير أسماء الروابط بأستمرار حفاظاً على دوامـها وعدم أستهلاك الباندويث
أرجو منكم عند النقل ذكر المصدر ..
وفي النهاية ما راح اقول غير أي سؤال أنا حاضر
