مساء الخير احبابي بموقع سوالف سوفت
لدي مشكلة مع شركة سوفت لير
وهي انني تاخرت بدفع الرسوم الشهرية للسيرفر .. وعند اخر يوم للسداد .. سددت المبلغ كامل مع رسوم التاخير ..
وعند طلب استرجاع تشغيل السيرفر
افادوني بان السيرفر كنسل والدفع لم يسجل لديهم .. والان موافعي ذهبت والمبلغ ذهب ؟؟
وهذه محادثة الشركة معي بالدعم الفني عن طريق شات موقع الشركة
Thank you for contacting SoftLayer. My name is Laura Gardner, how can I assist you today?
bader: Hi Laura
Laura Gardner: Hello
Laura Gardner: How can I help you today?>
bader: SL99774 Membership
bader: I can not enter
bader: Did not open my sites by server
Laura Gardner: Have you opened a support ticket?
bader: yes
Laura Gardner: Okay, what is the ticket number?
bader: Sorry I do not know her own now
bader: Hello
Laura Gardner: I do not see a support ticket in your account
Laura Gardner: Did you open a support ticket for assistance?
bader: I can not enter SL99774 Membership now
Laura Gardner: Ah I see
Laura Gardner: We are not able to login to your server without a support ticket on file
Laura Gardner: For security purposes
bader: What does it mean
Laura Gardner: It means that if you need support to access your server or investigate an issue you will need to login to the portal and open a support ticket.
bader: yes What is the solution
Laura Gardner: You need to ask the main admin user to login to the portal.
Laura Gardner: No action will be taken through this chat conversation regarding your server.
bader: I am Admin for SL99774 I can not enter my server
Laura Gardner: Why can you not login to the customer portal right now?
Laura Gardner: What is the reason for that?
bader: I do not know why
Laura Gardner: Okay, please contact the main account owner who has access to the account.
bader: When I login to the account comes to me the message: User account is currently Disabled
Laura Gardner: Oh yes, I see.
Laura Gardner: Your account has been disabled due to nonpayment.
Laura Gardner: The server has already been completely reclaimed.
bader: payment Full Amount
Laura Gardner: You did not pay so the server was cancelled.
bader: I pay Full Amount the server
bader: I have a message to prove it
Laura Gardner: No we did not receive payment.
bader: Thank you for submitting a payment with SoftLayer Technologies. Your manual payment: 105678 of $393 has been approved and a credit applied to your account. If you have any questions regarding your payment, please contact our sales team at: 1-866-398-7638 or
sales@SoftLayer.com Thank you, SoftLayer Technologies
bader: Fri, March 12, 2010 2:42:11 AM
Laura Gardner: It looks like you submitted a payment on 3/11
Laura Gardner: However, the server was reclaimed on 3/10 for nonpayment.
Laura Gardner: Please email
accounting@softlayer.com
Laura Gardner: With your request, so that they can further investigate this for you.
bader: pls Laura Tell them the problem and the solution
Laura Gardner: The server is gone.
Laura Gardner: If you paid then I don't have access to that.
Laura Gardner: All I can see is that we did not receive payment.
Laura Gardner: If you believe that you paid you will need to contact accounting by sending them an email.
Laura Gardner: However, the server has been completely reclaimed and all data is gone.
bader: What is meant by
bader: Been deleted the entire account with the server
Laura Gardner: Your server is gone.
Laura Gardner: It has been cancelled, your account has been cancelled.
Laura Gardner: You are no longer a customer.
bader: What is the solution
Laura Gardner: If you need a server you would need to pay the balance that was due, then order a new server.
bader: My sites on a server where it went and how the retrieved
Laura Gardner: It is gone.
Laura Gardner: The data was reclaimed, the server was reclaimed.
Laura Gardner: We did not receive payment so everything has been erased.
bader: Who is responsible in the company And how do I access it
Laura Gardner: Per our Terms of Service if you don't pay then we reclaim your server.
Laura Gardner: It is gone, there is no way to acccess it
Laura Gardner: it is 100% gone.
bader: How do I recover payment
Laura Gardner: I do not see that any payment was made fro this month.
Laura Gardner: If you feel that you did make payment, I do not see it here.
Laura Gardner: So, if that is the case please contact Accounting
Laura Gardner: At
accounting@softlayer.com
bader: ok hank you Laura
Laura Gardner: YOu're welcome
bader: bye
Laura Gardner: Bye
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