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Your IP ×××.××.××.××× is currently being throttled based on its reputation within our systems.
Hotmail/Windows Live Mail limits the number of e-mail messages a particular IP can send within a time period. Based on an IP's reputation (built based on various data sources) it is allotted an allowed sending limit per unit time. When an IP (sender) exceeds its allowed limit, any further SMTP commands from the IP will receive the SMTP error code 421 from Hotmail/Windows Live Mail and the connection terminated.
Please note that if your IP exceeds its predetermined threshold, any further SMTP commands from the IP will receive the SMTP error code 421 from Hotmail and the connection terminated.
To prevent blocks of this nature from being levied in the future your company will want to do the following:
Monitor user complaints. Hotmail also has a sender complaint feedback loop program Junk Email Reporting Program (JMRP). Enrollment in this, free of charge, program will benefit you as a sender as it will keep your e-mail lists updated and populated with interested MSN Hotmail Customers. Participation in this program will remove those MSN Hotmail Customers who do not want to receive e-mails from your company. If you are interested in joining this program please visit Http://support.msn.com/eform.aspx?pr...ail&ct=eformts.
Sign-up for SNDS. Hotmail has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. http://postmaster.msn.com/snds/. This program allows a sender to monitor the 'health' and reputation of their IPs.
Check other 3rd party block lists. Please visit http://www.senderbase.org to verify that your IP is not being targeted by any 3rd party block lists.
Segment your mailing infrastructure by IP. Marketing e-mail, transactional corporate, "forward to a friend" e-mail and signup e-mails should be sent from different IP's. This will help to identify what types of messages are being flagged by Hotmail customers and may help prevent transactional messages from being impacted by any negative reputation that may be impacting IP's used to send marketing communications.
Strengthen the sign up process. Confirm that you are using a double-opt-in sign up process. This will not help in removing existing Hotmail customers from your e-mail lists but it will confirm the authenticity of those who sign-up on for your e-mail campaigns and newsletters.
Do some analysis on the data regarding complaints - look at Hotmail customers who have never clicked, opened, responded or bounced in any way. These poor performers could contain many bad addresses.
Clearly mark your e-mails so that Hotmail customers are able to quickly and easily identify that they requested e-mails from your service.
Clean up your lists. Remove those who do not want to receive the emails. Make the unsubscribe process more visible.
Apply for the Sender Score Certified Mail program. If you are doing all the above or wish to be "safe listed" you may wish to consider joining the Sender Score Certified Mail Program. Many legitimate mailers and marketers have qualified and joined this "white listing" program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score is a third party program, administered by Return Path. Sender Score (www.senderscorecertified.com) is the only White Listing service to which we subscribe.
Additional information on common deliverability issues and best practices can be found on the Windows Live/Hotmail Postmaster Site found at: http://postmaster.msn.com/. You may also want to review our "Improving E-mail Deliverability into MSN Hotmail and Windows Live Mail" downloadable document available at: http://www.microsoft.com/safety/postmaster.
Please be aware that the troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Hotmail, or Live.com customers
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