طريقة تركيب برنامج الدعم الفني PerlDesk

[E7sasHost.Net]

السلام عليكم ورحمة الله وبركاته
اخواني هل هناك من يعرف طريقة تركيب برنامج الدعم الفني PerlDesk ؟؟؟

[Tec4Serv]

السلام عليكم ...

في ملف INSTALL.txt واضح

- Perl / MySQL
- The following Perl modules:

DBI
DBD::MySQL
Digest::MD5

Certain features of PerlDesk will require additional modules:
[*] Mail::POP3Client (Perl 5.6.1 or greater may also be required)

This is only required if you choose to use the incoming pop email
utility in the admin.
[*] MIME::Tools

This is required if you wish to pipe email into PerlDesk (as described
below) using the email.cgi file.



INSTALLATION
-------------------------------------------------------
[*] Untar the compressed file 'tar zxvf filename.tar.gz'
Or use a utility such as WinRAR/WinZip

By default, there are two directories in the file

cgi-bin
images

The files inside the 'cgi-bin' can be placed anywhere
where you have .cgi files enabled on your server, but
if you put them in the actual cgi-bin you will likely
need to store the images outside of the cgi-bin due to
permissions.
[*] Upload files in ASCII, and images in BINARY
[*] Chmod all .cgi files to 755, if you plan to edit
the templates via the admin section, you will also
need to make the template files writable. 777.
(include/tpl)
cd /path/to/perldesk
chmod -R 755 *.cgi
[*] Set the mysql connection settings in the conf.cgi file
[*] You will then need to run install.cgi to setup
the sql structure
[*] Log in to the /admin.cgi file, 'admin/demo'


HAVING PROBLEMS? VISIT THE PD FORUMS
www.perldesk.com/forums


EMAIL INSTALLATION
------------------------------------------------------
[*] PerlDesk comes with the added ability to manage
your email communications with customers. Please
follow these steps to set this up.
[*] Install the Perl module MIME::Tools
[*] Open up the include/email.cgi and edit the path to
the config file. And the second path to the lang
folder
[*] You must setup your mail software (e.g. sendmail)
so that emails sent to the address(es) of your
choice are piped through to email.cgi
[*] If you are using SENDMAIL you must edit your
/etc/aliases file, and add a line similar to the
following:

support: "|/path/to/perldesk/email.cgi"

Repeat that line for each address you want perl
desk to control.
[*] If you are using EXIM, pico /etc/valiases/domain
you will need to add the following line:

support@domain.com: |/path/to/perldesk/email.cgi

As with sendmail, repeat that line for each
address you want perldesk to manage.
[*] BEFORE starting to use your email addresses, you
need to log in to the admin section of perldesk
and go to 'Settings > Email Settings' at the
bottom you need to assign each address you would
like to use.
[*] Now perldesk is setup to control your email
address(es)

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