This is regarding the order you placed with us.
Before we can release this order could you confirm the address where your card is registered. So far we have this as the billing and delivery address:
********* MY ADDRESS
******
Is this where your card is registered? If not could you email us the correct address. We need to verify your card and billing address details, so we want to make sure we have the correct information.
If the billing address differs from the delivery address, can you explain why the goods are being sent to this address and not the billing address.
We look forward to hearing from you, and hopefully despatching this order out to you